Featured - Healthcare
Healthcare
Our largest vertical. HIPAA-compliant virtual medical assistants, medical billing, prior auth, and call center teams for practices, healthcare startups, and RCM operations.
- Medical Billing
- Virtual MA
- Dental
Industries
One pre-qualified team. Every industry we serve.
HelpSquad started in healthcare and now embeds virtual assistants and back-office specialists across every industry that needs dependable, trained humans, backed by AI, on Day 1.
E-commerce & Retail
E-commerce & Retail
Order support, returns handling, pre-sales chat, live chat coverage, abandoned cart follow-up, and customer escalations. Keep shoppers happy and conversions high.
- Live Chat
- Order Support
- Returns
- Pre-sales
SaaS & Technology
SaaS & Technology
Tier 1 support, after-hours triage, onboarding guidance, and human-in-the-loop coverage for AI products. Scale with us as you grow.
- Tier 1 Support
- After-Hours
- AI Human-in-Loop
Legal & Professional Services
Legal & Professional Services
Client intake, appointment scheduling, document prep support, and records management - trained on confidentiality requirements your practice demands.
- Intake
- Scheduling
- Records
Real Estate & Property
Real Estate & Property
Lead qualification, tenant communication, showing coordination, and property management support. Never miss a lead from MLS or inbound inquiries.
- Lead Qual
- Tenant Comms
- Showings
Financial Services
Financial Services
Back-office operations, bookkeeping support, bookkeeping QA, payment follow-ups, and basic client service. Junior accountants and QuickBooks specialists available.
- Bookkeeping
- QuickBooks
- AR Follow-up
Industrial & B2B
Industrial & B2B
Appointment setting, RFQ handling, dealer support, and back-office admin. Built for manufacturers, distributors, and B2B service providers.
- Appt Setting
- RFQ Handling
- Dealer Support
Home Services & Hospitality
Home Services & Hospitality
Booking coordination, caregiver scheduling, guest communications, and dispatch support. Keep operations smooth whether you run a care agency, spa, or service business.
- Bookings
- Scheduling
- Guest Comms
What we handle
One partner. Every role that shouldn't be falling on your providers.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
/ 01
Front desk & scheduling
Answer phones, book appointments, manage cancellations.
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/ 02
Insurance verification
VOBs, eligibility checks, benefit breakdowns - before the patient walks in.
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/ 03
Prior authorizations
The cumbersome work your providers shouldn't be doing. We specialize here.
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Medical billing & AR
Posting, EOB processing, denials, appeals, and collections follow-up.
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Patient outreach
Outbound for payer contracts, reminders, lapsed patients, and follow-ups.
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/ 06
After-hours coverage
Evenings, weekends, and holidays - so your team isn't on-call 24/7.
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/ 07
Appointment reminders
Confirmations, rescheduling, and consistent patient contact. No more no-shows.
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Medical records & refills
Records requests, chart prep, prescription handoffs, and care coordination.
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Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Let's talk
Let's talk about what your practice actually needs.
A 30-minute call. No sales pressure. We'll tell you honestly whether we're a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA