Recognized by Clutch.
2025 Top-Ranked · Verified by real clients
AI-enabled virtual assistants and call center teams - pre-qualified, HIPAA-certified, and trained on your practice. We don't send help. We become part of your team.
2025 Top-Ranked · Verified by real clients
Before you ever see a résumé, candidates pass our proprietary assessment - grammar, voice clarity, customer service aptitude, healthcare aptitude. You interview only the ones who pass.
Some BPOs funnel dozens of unpaid trainees through a classroom and hope one sticks. We pay every candidate fair wages from day one. That's how you get people who stay.
QA coaching, performance monitoring, and ongoing training are built in. If an agent underperforms, we coach them or replace them. You shouldn't have to manage our people.
Patient satisfaction. First-call resolution. Appointment accuracy. Claim approval rates. Whatever matters to your practice, we track it and report on it monthly.
Every candidate we present has already passed our proprietary assessment system - an engine we built in-house to test for what actually matters when someone represents your practice.
We score them on voice clarity, grammar, spelling, customer service aptitude, and healthcare knowledge. If they don't cross the threshold, they never reach you.
We don't ask you to teach our agents from scratch. Our AI-enabled knowledge system ingests your playbooks, your FAQs, your call recordings, and your protocols - turning your practice's way of working into a live reference our agents draw from on every call.
From solo practices to enterprise health systems, we staff the roles that keep your operation running.
Scheduling, intake, refills, and patient follow-up - handled with the empathy patients expect.
Ophthalmology, gastroenterology, endocrinology, orthodontics, psychiatry - we staff for the specifics.
Caregiver coordination, family communication, and back-office administration at scale.
Scale customer support, patient outreach, and operations alongside your growth curve.
After-hours triage, Tier 1 support, and human-in-the-loop coverage for AI products.
RCM, prior authorizations, appeals, and billing teams - managed at scale with QA and reporting.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
Answer phones, book appointments, manage cancellations.
VOBs, eligibility checks, benefit breakdowns - before the patient walks in.
The cumbersome work your providers shouldn't be doing. We specialize here.
Posting, EOB processing, denials, appeals, and collections follow-up.
Outbound for payer contracts, reminders, lapsed patients, and follow-ups.
Evenings, weekends, and holidays - so your team isn't on-call 24/7.
Confirmations, rescheduling, and consistent patient contact. No more no-shows.
Records requests, chart prep, prescription handoffs, and care coordination.
We get on a call, understand your practice, your EHR, and the work you need covered.
We draft the job description with you and recruit candidates specifically for your needs.
Candidates pass our assessment. You interview only those who score 85+.
Secure access, HIPAA certification, and an account manager who stays involved.
HIPAA compliance isn't a checkbox for us - it's the operating model. Because HelpSquad is a US-based company, your Business Associate Agreement is with us, not with an individual offshore worker. Real accountability. Real recourse.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
A 30-minute call. No sales pressure. We'll tell you honestly whether we're a fit.
400+ clients since 2015. From e-commerce and SaaS to legal and financial services - HelpSquad embeds with operations teams wherever a great human on the other end matters.
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