01
Pre-visit onboarding.
New telehealth patients walked through platform setup, test call, consent forms, and appointment protocols before the first visit.
Telehealth coordination
Telehealth coordination so clinicians focus on the visit, not the tech.
HIPAA-compliant telehealth coordinators running patient onboarding, waiting-room management, session-link distribution, and in-session tech support. Your clinicians join a clean visit. The coordinator runs everything around it.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for telehealth coordination
Telehealth should not eat clinician time. We run the operational layer.
Four reasons mental-health, primary care, and specialty practices add a telehealth coordinator.
01
Patients onboarded before the visit.
Platform walkthrough, test call, consent forms - all done before the clinician joins. No first-five-minutes tech-support sessions.
02
Waiting-room management.
Coordinator watches the virtual waiting room, admits patients per your protocol, handles no-shows and late arrivals.
03
Session-link distribution.
Secure session links sent via SMS, email, or patient portal. Backup channels if the primary fails. Patients never lose their link.
04
In-session tech support.
If a patient loses audio or video mid-visit, the coordinator jumps in, troubleshoots, and gets them back - while the clinician stays focused on the clinical work.
How we show up
Six lanes of telehealth coordination.
Start with one lane; we expand as the engagement earns its keep.
02
Session-link distribution.
Secure session links sent via SMS, email, or patient portal. Platform-specific link management respected.
03
Waiting-room management.
Virtual waiting room staffed during clinic hours. Patients admitted per your protocol. Late arrivals triaged.
04
In-session tech support.
Patient audio / video / connection issues handled by the coordinator while clinician stays in the session.
05
Platform switching.
If the primary platform fails, coordinator moves the visit to a backup (phone, backup video platform) without losing the encounter.
06
Post-visit follow-up.
Follow-up appointments scheduled, session recordings / notes routed per your workflow, missed visits rescheduled.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Tools we work in
Platform-agnostic.
We meet you in the tools you already use. Custom tool training built into onboarding.
Doxy.meZoom for HealthcareSimplePractice TelehealthTherapyNotes TelehealthAthena TelehealtheClinicalWorks TelehealthEpic MyChart VideoTheraNestupdoxAmwellTeladocDoximity Dialer+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to get started?
Clinicians focus on care. We run the telehealth operation.
Telehealth is here to stay, and the operational overhead is real. Book a consultation and we'll scope a coordinator team for your telehealth volume and platform.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
Which telehealth platforms do you work with?
Doxy.me, Zoom for Healthcare, SimplePractice, TherapyNotes, Athena Telehealth, eClinicalWorks Telehealth, Epic MyChart Video, updox, Amwell, Teladoc, Doximity, TheraNest. Platform-specific workflows documented at onboarding.
How does waiting-room management work?
Coordinator watches the virtual waiting room during clinic hours. Patients admitted per your protocol (first-come, by appointment, with pre-visit checklist complete).
Can you handle mental-health telehealth specifically?
Yes. Mental health has different conventions - crisis escalation, session-timing sensitivity, sliding-scale conversations. Coordinator training per specialty.
What about HIPAA?
BAA at the company level. Every platform we work on is HIPAA-compliant by configuration. No session recordings stored on coordinator workstations; encrypted channels throughout.
How much does telehealth coordination cost?
$11-12/hour for patient-facing telehealth coordination. See full pricing →
How quickly can this go live?
About two weeks. Platform-specific workflows documented during onboarding. First-week focus on pre-visit onboarding, expanding to waiting-room and in-session support as the team gets fluent.
Can you handle multi-platform practices?
Yes. Some practices use different platforms per clinician or per specialty. Coordinator team trained on all the platforms your practice uses.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale telehealth coordination?
Let's build the squad your practice needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA