Stop being your own assistant. Delegate the small stuff.
Add professional, highly trained, scalable talent to your team faster than you thought possible. Full-time or part-time, digital-only or voice, managed by a US-based account manager. So you can stop doing the work that is not moving your business.
No office. No overhead. No onboarding tax.
Whether you need full-time or part-time support, you avoid the cost of additional office space, equipment, training, and benefits. We provide every VA with the tools they need - data security is non-negotiable, and protection is baked in.
First time outsourcing? We work with you to build a plan that fits your budget and delivers reliable results from day one.
Covering the hours your team is asleep.
Virtual assistants during business hours, after-hours coverage, weekend shifts, or overflow volume - whatever your schedule actually looks like. Your customers get attention when they need it, not when your team happens to be online.
Need chat as well? Our shared managed chat service staffs your website's live chat 24/7 so sales keep flowing while your team sleeps.
Upwork roulette is not a staffing strategy.
Hiring VAs from marketplace sites can be a gamble. Language barriers, time zone chaos, unreliable communication - the headaches end up bigger than the work you were trying to offload.
HelpSquad is different. Every client is paired with a US-based account manager for communication and accountability. Every VA is coached and supported by an in-house team. You get professional service you can count on - not a freelancer you have to babysit.
Start with one. Add more when you are ready.
Virtual assistants make it easy to grow without the pressure of hiring all at once. Begin with a specific task, then expand into new areas as your business scales. Your account manager handles the ramp - no renegotiation, no restaffing.
Particularly good for small businesses testing the outsourcing model before committing to a full managed team.
Any task that isn't the reason you started your business.
A sample of what our assistants handle every day. Your specific role might be a mix of these, or something only your industry knows how to describe.
Already running tools? We work with them.
Agents are trained on the CRMs, helpdesks, productivity suites, EHRs, and specialty tools you already use. Custom setup? We train the team on it.
Versatile by design. Specialised by request.
Over 15 years adapting our service to the specifics of each industry we support.
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
That's it. That's the whole range.
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
What clients say about working with us.
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years. Today we see them as part of our team.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions and provide information to customers. Great company, exceptional service, and reasonable prices.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Answers before you ask.
What is HelpSquad?
A managed customer service, virtual assistant, and BPO provider for healthcare, e-commerce, legal, financial, real estate, and more. 24/7 live chat, call center, and VA coverage, all US-managed from Hatboro, PA.
What is the difference between a managed virtual assistant and a freelancer?
A managed VA comes with professional oversight, recruiting, and continuous training handled by our in-house team. Freelancers work independently and require your direct management. Our managed VAs are backed by Team Leads who own QA and reliability, making the service more scalable and hands-off.
What tasks can a virtual assistant handle?
Email management, calendar and appointment scheduling, data entry, CRM updates, bookkeeping, research, lead generation, social media moderation, document prep, order processing, travel coordination, and specialized industry work. If it is not on our list, ask - we probably staff for it.
How much does a virtual assistant cost?
From $8/hour. Flexible full-time or part-time packages. No in-house overhead - you avoid the cost of office space, equipment, HR, benefits, and training. Starting below the loaded cost of an entry-level in-house hire.
How do I find the right virtual assistant?
Tell us the role; we match from a pool of multilingual, pre-vetted assistants and present the candidates who pass our assessment. You interview and pick. If you would rather skip interviews, our supervisors can place the best match directly.
Where are your virtual assistants located?
Globally - which is how we provide 24/7 coverage across time zones. Every client is paired with a US-based account manager who owns communication and quality. You get a global talent pool with onshore accountability.
What training do your virtual assistants receive?
Every assistant is trained on your specific systems, software, and brand guidelines before starting. Continuous coaching and performance monitoring from our in-house Team Leads keep quality high as the relationship grows.
Can I scale up or down?
Yes. Start with one VA for a specific task; add more as your needs grow. No long-term lock-in. Your account manager handles the expansion whenever you are ready.
Is hiring a virtual assistant secure and HIPAA compliant?
Yes. Full HIPAA and PCI compliance with enterprise-grade encryption and strict role-based access controls. Unlike individual freelancers, our managed VAs work in a supervised, audited environment with documented safeguards.
Do you offer 24/7 coverage?
Yes - evenings, weekends, and holidays included. Your VA can cover regular business hours, after-hours only, or a hybrid schedule.
How do I communicate with my virtual assistant?
Whichever channels work best for your team - email, phone, Slack, Teams, or our live chat. Your US account manager is a direct point of contact for adjustments and escalations.
Can I hire a virtual assistant for part-time support?
Yes. Flexible hour minimums and no long-term contracts. Start with a specific task and scale up support as your requirements expand.
What if I am not satisfied with my virtual assistant?
Your satisfaction matters most. We step in with extra training, coaching, or match you with a different VA who fits better. No replacement fee.
How quickly can I hire a virtual assistant?
Trained VAs are ready to start immediately in many cases. Specialised roles can take up to 30 days to find the right match. Your timeline shapes ours.
What industries do you serve?
Legal, healthcare, financial services, real estate, home services, e-commerce, SaaS, and more. Over 15 years of experience adapting the service to each industry.
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Stop doing the work that isn't moving your business.
A 30-minute call. We'll listen to the tasks, scope the role, and tell you honestly if we are a fit.