HelpSquad Health helps surgical practices, multi-surgeon groups, and ambulatory surgery centers run scheduling, prior auth, referral management, and billing without drowning the office. HIPAA-compliant, trained on surgical EHRs, embedded in your workflow.
Four pressure points we hear in every surgical-practice discovery call. A HelpSquad engagement starts by mapping the work that's keeping your surgeons out of the OR.
Surgical practices juggle consults, pre-op, OR blocks, and post-op follow-up - all while fielding calls, insurance verifications, and prior auths. Our VAs handle the admin pipeline so your clinical team stays focused on surgical outcomes.
Patients (and referring physicians) want fast answers: surgery dates, prep instructions, post-op concerns. 24/7 phone and live chat coverage, Google review management, and local SEO keep your front door open and reputation intact.
Skilled administrative support without the cost of full in-house staff. Managed Virtual Medical Assistants from $11-12/hr patient-facing and $8-10/hr back-office - no benefits, HR, or seat license overhead.
Appointment reminders, pre-op education, post-op check-ins, and follow-up scheduling - AI-assisted where it makes sense, human where it matters. Fewer cancellations, better compliance, smoother recovery.
Surgical practices handle some of the most sensitive PHI in the system - diagnoses, pre-op clearances, surgical notes, post-op outcomes. HIPAA compliance is built into how our team works before they ever touch a chart.
Surgical practices rely on multiple integrated systems. Our VAs work directly inside your existing stack - no swap, no rebuild. Documented onboarding captures your scheduling rules, auth workflows, and modifier conventions so the handoff is seamless.
Six concrete lanes of support. Start with one; we'll expand as the engagement earns its keep.
OR block coordination, pre-op clearance tracking, and patient scheduling across multiple surgeons and locations. VAs keep the surgical calendar clean so the operational team isn't chasing conflicts at 6 AM.
Every surgery needs clean insurance verification and (often) prior authorization. Back-office VAs run payor-specific workflows, chase missing clinicals, and keep cases from getting bumped for eligibility issues.
Confirm clearances from PCPs and cardiology. Share pre-op instructions with patients. Follow up on post-op milestones. VAs manage the touchpoints between the exam room and the OR.
Surgical practices live on referrals. VAs answer referral lines promptly, collect clinical summaries, and track referring-physician engagement so no warm handoff goes cold.
Surgical CPT coding, modifier accuracy, claims submission, and denials follow-up. 87% first-appeal success rate - and an aggressive queue so A/R days keep trending down.
Google Business Profile management, review responses, and local SEO. Surgical practices live and die by reputation - we run the workflows that keep yours strong.
Six service categories. Mix and match the ones that fit your practice today. Scale into the rest as you grow.
Pre-qualified, HIPAA-trained VAs dedicated to your surgical practice. Trained on surgical workflows, patient communication, and your specific EHR and PMS.
24/7 coverage for surgical consult lines, patient scheduling, and referring-physician inquiries. Multi-language support, HIPAA-compliant workflows, and real-time reporting.
Fully managed back-office and front-desk operations for solo surgeons, multi-surgeon groups, and ASCs. Scalable, cost-effective, HIPAA-compliant from day one.
Surgical CPT coding, modifier accuracy, claims submission, and denial management. Integrated with your billing systems and clearinghouses for faster, cleaner reimbursements.
24/7 HIPAA-compliant chat for patient questions, pre-op inquiries, and referring-physician messages. Integrated with your EHR, patient portal, and telehealth workflows.
Local SEO, Google review management, and social media support to drive surgical consults and protect your reputation. Built for high-consideration specialty care.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
Surgical practice runs on precise coordination, clean insurance workflows, and high-stakes communication. HelpSquad Health streamlines the administrative pipeline around every case so your clinical team can focus on the work that only they can do.
Book a consultation and we'll scope a squad for the parts of your operation that are costing the most surgical time today.
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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A 30-minute call. We'll listen to the work, scope the role, and tell you honestly if we are a fit.