01
Primary care & specialty practice.
Inbound scheduling, emergency triage, insurance questions, and patient follow-up. Multi-line coverage for practices with high call volume or after-hours overflow.
Healthcare call center teams
Healthcare call center teams. Managed. Measurable.
24/7 HIPAA-compliant call center teams for practices, groups, DSOs, and hospital systems. Inbound, outbound, multi-language, specialty-trained - and managed by a US-based account team.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad call center teams
Built for healthcare. Not retrofitted.
Four pillars that separate a HelpSquad call center team from a generic BPO answering healthcare phones.
01
24/7 inbound and outbound coverage.
Patient calls, appointment requests, emergency triage, provider-to-provider transfers. Covered day, night, weekends, and holidays. Real humans on the phone - not just IVR options.
02
HIPAA-compliant by design.
BAA signed at the company level, encrypted channels, secure agent workstations. Every call recorded and stored per your retention policy. Every agent HIPAA-trained and audited.
03
Trained on healthcare workflows.
Agents are drilled on medical terminology, patient-facing empathy, triage escalation, and specialty-specific workflows. This is not a generic CX team answering healthcare phones.
04
Multi-language support.
Spanish, Tagalog, Mandarin, and more. Accent-sensitive communication training for patient-facing roles. Matched to the communities your practice actually serves.
HIPAA + hospital-grade compliance
Compliance is the product.
Every call recorded and stored per your retention policy. Every agent HIPAA-trained before they touch a phone queue. Per-agent access logs, documented incident response, and encrypted channels on every channel.
- BAA signed at the company level - real accountability, real legal recourse.
- Encrypted voice, chat, and SMS channels; secure agent workstations.
- Every call recorded; agent QA run weekly against your scorecard.
- Continuous HIPAA training + ongoing audits on every engagement.
Where call center teams fit
Six common deployments for healthcare call center teams.
From solo practices to hospital systems - wherever calls need real humans, not another IVR tree.
02
DSOs & dental groups.
Centralised scheduling across every office, emergency triage, and new-patient inquiries. Consistent patient experience whether there are three offices or thirty.
03
Medical groups & hospital systems.
Access-center overflow, referral and transfer coordination, provider-to-provider routing. Extends your existing access center without new hires.
04
Behavioral health practices.
Intake calls, crisis-escalation handling, telehealth tech support, and sliding-scale conversations. Empathy-first training, crisis protocols built in.
05
Home care & hospice agencies.
Family calls, referral intake, caregiver coordination, and emergency triage. 24/7 coverage for agencies that cannot afford a dropped call.
06
Outbound campaigns.
Appointment reminders, recall campaigns, annual wellness outreach, payer-contract enrollment, lapsed-patient reactivation. TCPA-compliant, documented, measurable.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
What a call center team actually does.
Six service categories across inbound, outbound, and multi-channel coverage.
01
Inbound Call Center
24/7 inbound call handling. Patient scheduling, emergency triage, insurance questions, prescription refills, and provider-to-provider transfers.
02
Outbound Campaigns
Appointment reminders, recall campaigns, annual wellness outreach, and lapsed-patient reactivation. TCPA-compliant, documented, measurable.
03
After-Hours & Overflow
Pure after-hours coverage, peak-hour overflow, or 24/7 full coverage - whatever your practice needs. Scale shifts up or down without hiring.
04
Live Chat & SMS
HIPAA-compliant chat and SMS channels, with the same trained agents handling voice. Consistent patient experience across channels.
05
Referral & Transfer Coordination
Incoming physician referrals, inter-facility transfers, and specialty consult requests tracked end-to-end. Warm handoffs that stay warm.
06
Patient Financial Services
Patient-responsibility calls with empathy. Financial-assistance screening, payment plans, and statements - handled by a dedicated team.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What is a healthcare call center team?
A dedicated team of HIPAA-trained agents handling inbound calls, outbound campaigns, chat, and SMS for your practice. Trained on healthcare workflows, your EHR, and your patient-experience standards.
How are your call center agents different from a generic BPO?
Our agents are drilled on healthcare workflows: medical terminology, triage escalation, HIPAA, and empathetic patient-facing communication. BAA signed at the company level, secure virtual workstations, every call recorded and auditable.
Are your teams HIPAA-compliant?
Yes. BAA at the company level, encrypted channels, secure agent workstations, continuous HIPAA training, and audited access logs. Every call is recorded and stored per your retention policy.
Can you cover 24/7?
Yes. Dedicated teams across multiple shifts. After-hours only, overflow only, or full 24/7 coverage - whatever fits your practice.
How much does call center coverage cost?
$11-12/hour for patient-facing call agents and $8-10/hour for back-office outbound work. Volume-based team pricing available for hospital groups and DSOs. See full pricing →
What outbound campaigns can you run?
Appointment reminders, recall campaigns, annual wellness outreach, payer-contract enrollment, lapsed-patient reactivation, and patient-experience surveys. Typical scale: 1,000 to 10,000 calls per campaign, TCPA-compliant.
Can you handle emergency triage?
Yes. Documented triage protocols at onboarding - clinical escalation, on-call paging, 911 handoff rules. Agents are trained to follow your exact escalation tree.
Do you support multilingual calls?
Yes. Spanish, Tagalog, Mandarin, and more. Accent-sensitive training for patient-facing roles. Matched to the communities your practice serves.
Which EHRs do you integrate with?
Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, ModMed, SimplePractice, Dentrix, WellSky, and many more. Custom EHR training built into onboarding.
How quickly can you stand up a team?
Initial pilot coverage can go live in ~2 weeks. Larger team deployments for DSOs and hospital groups ramp in waves - shift by shift, facility by facility.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale your call coverage?
Let's build the squad your practice needs.
A 30-minute call. We'll scope coverage, staffing levels, and go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA