01
Dedicated answering service and front desk.
New patient calls, same-day adjustment requests, reschedules and reminder calls, answered live in your practice name. Your front desk stays with the patient in front of them.
Chiropractic
Chiropractic virtual assistants for your practice.
Chiropractic virtual assistants and a dedicated answering service in one team: HIPAA-compliant assistants who work only for your practice, answer patient calls, keep care plans on schedule, verify insurance and get claims paid, so your front desk can stay with the patient on the table.
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Chiropractic virtual assistants
What is a chiropractic virtual assistant?
A chiropractic virtual assistant is a trained, HIPAA-compliant remote team member who answers patient calls, books and confirms adjustments, verifies insurance and handles billing for chiropractic practices.
What does it cover?
New patient calls, same-day adjustment requests, care plan scheduling and reminders, insurance verification before the first visit, and chiropractic claims and patient balances.
What does it cost?
$10 to $13 an hour for patient-facing work like phones and scheduling, and $8 to $10 an hour for billing and back office work on a full-time schedule. Part-time schedules are quoted individually, and there are no replacement fees. See pricing.
What stays in-house?
Adjustments, exams and anything that needs a person at the front counter. Read what a chiropractic virtual assistant handles, and what should stay in your office.
Why chiropractors work with HelpSquad
Fewer missed calls. Cleaner claims.
Four pressure points chiropractic practices bring to us. Every engagement starts by mapping the calls and claims that cost your practice the most today.
01
New patient calls answered live.
A patient in pain calls the first chiropractor who picks up. A trained receptionist answers in your practice name, books the first visit, and takes the pressure off the front desk during adjustments.
02
Care plans that stay on schedule.
Chiropractic patients often come in several times a week. Recurring bookings, reminders and care plan follow-ups keep visits on track and cut no-shows.
03
Insurance checked before the first adjustment.
Benefits, copays and yearly visit limits verified before the patient arrives, so nobody is surprised at the counter or on the bill.
04
Billing built around chiropractic rules.
Claims, modifiers, denials and patient balances handled by a back office team trained on your payers and billing rules, from $8/hr for full-time staffing. Part-time schedules are quoted individually.
How we support chiropractic practices
What does a dedicated chiropractic answering service handle?
Six lanes of support. Start with the phones, then add billing or after-hours coverage as you grow.
02
Scheduling for high-visit care plans.
Recurring appointments booked to the treatment plan, gaps filled from the waitlist, and patients who fall off the plan called back before they drop out.
03
Insurance verification.
Benefits checked before the first visit: coverage, copays, deductibles and how many chiropractic visits the plan allows per year, tracked as visits are used.
04
Chiropractic billing and claims.
Claims submitted with the right codes and modifiers, denials worked and appealed, payments posted and patient balances followed up.
05
After-hours coverage.
Calls answered nights and weekends, appointments booked for the next opening, and urgent calls routed to you by the rules you set.
06
Trained on your system.
Your assistant is trained on your practice management and billing software during onboarding, and works inside it on a HIPAA-compliant virtual desktop.
Chiropractic billing services
Chiropractic billing services that know the rules.
Chiropractic billing has a few rules that sink claims when they are missed. Our back office team works claims, denials and patient balances with these rules in the checklist.
- Active treatment needs the AT modifier. Medicare only pays for spinal manipulation (98940 to 98942) when the claim carries the AT modifier for active treatment. Claims without it are denied.
- Maintenance care is not covered by Medicare. Practices give the patient an Advance Beneficiary Notice (ABN) and bill with the GA modifier, so the patient knows they will pay. The AT and GA modifiers never go on the same line.
- Visit limits and copays tracked. Commercial plans often cap chiropractic visits per year, so benefits are verified up front and checked as visits are used.
Medicare rules: CMS Medicare Benefit Policy Manual, Chapter 15, Section 240 and Palmetto GBA on AT and GA modifiers.
HIPAA
Protected from the first call.
Every assistant handles patient information under a company-level agreement, on a secure virtual desktop, trained on HIPAA before they touch a record.
- BAA signed between your practice and HelpSquad, not with an individual contractor.
- Work happens on a HIPAA-compliant virtual desktop, never on a personal computer.
- No copy, paste or download of patient information, and single-user logins only.
From phones to claims
Practice operations, handled.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
Appointment Scheduling
Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.
Patient Intake
New-patient forms, eligibility, insurance capture - clean before the visit.
Insurance Verification
VOBs, eligibility, benefit breakdowns. Done before the appointment.
Prior Authorization
Documentation, payer follow-up, and approvals tracked to the finish.
Medical Billing & Claims
Posting, EOBs, AR, appeals, collections - the full revenue cycle.
Denial Management
Root-cause review, appeals, resubmissions. Recovered revenue, faster.
After-Hours Coverage
Evenings, weekends, holidays. Your team off-call.
Telehealth Coordination
Setup, reminders, tech-issue triage, no-show recovery.
Medical Scribing
Real-time and async charting. Clinicians out of the EHR after hours.
Healthcare
Not only are our patients happier as we provide around-the-clock professional support, but as a business owner I am also happy due to how inexpensive the service is. The quality is also outstanding.
Medical Practice Owner
3 VAs across front desk, scheduling, and billing
Services at a glance
Everything a chiropractic practice needs covered.
Six services. Start with one and add the rest as you grow.
01
Virtual Medical Assistants →
A dedicated, HIPAA-trained assistant for your practice, covering phones, scheduling, intake and back office work.
02
Call Center Teams →
Live answering for new patient calls, reschedules and reminders, with overflow coverage when your front desk is busy.
03
After-Hours Coverage →
Nights, weekends and holidays covered by the same trained team, with urgent calls routed by your rules.
04
Insurance Verification →
Benefits, copays and visit limits confirmed before the first adjustment, and rechecked as plans change.
05
Medical Billing and Claims →
Chiropractic claims, modifiers, denials and payment posting handled by a trained back office team.
06
Appointment Scheduling →
Recurring care plan visits booked, confirmed and rescheduled, with reminder calls to cut no-shows.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. The rates below are for full-time schedules; part-time engagements start at 20 hours per week and are quoted individually. Every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for full-time staffing.
Managed teams custom-priced. Part-time schedules are quoted individually
Managed teams custom-priced. Part-time schedules are quoted individually
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to get started?
More time on the table. Less time on the phone.
Chiropractic practices run on full schedules, verified benefits and clean claims. HelpSquad Health covers the calls and the billing around every visit so your team can stay with patients.
Talk with us and we will scope the role around the calls and claims costing your practice the most today.
Frequently asked
Answers before you ask.
How much does a chiropractic virtual assistant cost?
For full-time staffing, $10 to $13 an hour for patient-facing work like phones and scheduling, and $8 to $10 an hour for billing and back office work. Part-time schedules are quoted individually. There are no replacement fees, and typically no setup fees. See full pricing.
Can your team answer calls after hours for my chiropractic office?
Yes. The team answers nights, weekends and holidays in your practice name, books patients into your next openings, and routes urgent calls to you by the rules you set. See our after-hours coverage.
Do you handle chiropractic insurance billing and Medicare claims?
Yes. The back office team submits claims, works denials and posts payments. For Medicare, spinal manipulation codes 98940 to 98942 are only paid for active treatment billed with the AT modifier, and maintenance care is not covered, so practices give the patient an Advance Beneficiary Notice (ABN) and bill with the GA modifier instead.
Will you sign a BAA?
Yes. HelpSquad signs a company-to-company HIPAA Business Associate Agreement with your practice before any assistant touches a patient call or record.
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Ready to get started?
Let's build the team your chiropractic practice needs.
A 30-minute call. We'll listen to the work, scope the role, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Doylestown, PA