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Blog - page 34

Notes from the team.

Explore offshore outsourcing for global teamwork
Customer Service Outsourcing Guide

Offshore Outsourcing: The Ultimate Guide

Hiring overseas help sounds simple until time zones and culture gaps hit. This guide covers offshore outsourcing and remote work tradeoffs for US firms.

Michael Kansky
Customer service BPO
Customer Service Outsourcing Guide

What Is Customer Service in BPO? How Outsourced Customer Support Works

BPO customer service is one of the most common ways companies scale their support operations. In business process outsourcing (BPO), organizations delegate customer service tasks, such as answering inquiries, resolving issues, and handling support tickets, to specialized external

Michael Kansky
after hours answering service
Answering Service

Benefits of an After-hours Answering Service

What Is a Good Answering Service An after-hour answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands.

Michael Kansky
Intelligent-Chatbot
Live chat

Unlocking potential of an SMS Chatbot with Examples

With 60.9% of web traffic coming from mobile, SMS chatbots matter. This guide covers ai automation basics, web vs SMS bot differences, and real examples.

Michael Kansky
managed live chat
Blog

Best Managed Live Chat Services for Businesses in 2026

Seven managed live chat providers compared on cost per chat, response time, HIPAA compliance, and whether a human actually answers. HelpSquad plans start at $185 a month.

Maria Rush
B2B Marketing Channels for 2024
Marketing and media

Best B2B Marketing Channels Strategy in 2026

Why HelpSquad is rethinking PPC, G2 listings, and LinkedIn ads in 2026, plus the B2B marketing channels pulling real pipeline instead of wasted spend.

Michael Kansky
Close-up of a person in a denim shirt typing on a white keyboard at a wooden desk
Blog

The True Cost of “Free” Live Chat Software

Free live chat tools sound risk-free until a weak chatbot frustrates shoppers and pushes leads away. Here's what that hidden cost actually looks like.

Dan Kenitz
Deflect Customer Phone Calls:
SaaS/PaaS

Why and How Properly Deflect Customer Phone Calls

Customers bail after 60 seconds on hold, and 32% expect zero wait time. Here's why call center deflection to chat, text, and email keeps them around.

Natalya Bucuy
virtual assistant scalability
Customer Service

How Customer Service Outsourcing Can Help Your Business Thrive

Outsourcing customer service can change how businesses handle client interactions and manage costs. Some companies fear losing control or reducing service quality when outsourcing. Yet, with a good partner, they can enhance their customer service significantly. This article explo

Maria Rush
5 Tips to Build Solid eCommerce Brand with Live Chat Agents
E-Commerce

5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide

Five practical ways live chat agents help build an ecommerce brand, from personalized greetings using the customer's name to handling 4-6 chats at once.

Carl Torrence
hire customer service agents
Customer Service

How to a Hire Customer Service Agents That Don't Suck

Bad agents cost revenue and 67% of customers will switch brands after one rough call. Hiring tips and team management advice for customer service roles.

Natalya Bucuy
11 Ways a Live Chat Feature can Boost Your SEO
Blog

11 Ways a Live Chat Feature can Boost Your SEO

Eleven marketing leaders explain how live chat affects SEO, from lower bounce rates and longer dwell time to keyword ideas pulled from real customer questions.

Brett Farmiloe
Let's talk

Let's talk about what your practice actually needs.

A 30-minute call. No sales pressure. We'll tell you honestly whether we're a fit.

877-775-3667 · info@helpsquad.com · Doylestown, PA