01
Recall campaigns.
Six-month hygiene / annual wellness / disease-specific recall (diabetes, hypertension, follow-up labs) run on a sustained cadence with multi-channel touchpoints.
Patient outreach & recall
Patient outreach & recall that fills tomorrow's schedule.
Managed outreach team running recall campaigns, lapsed-patient reactivation, annual-wellness campaigns, and payer-contract outreach. SMS, email, voice - all TCPA-compliant, documented in your EHR, measured against rebooking rate.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for patient outreach
Your existing patients are your pipeline. We work it.
Four reasons practices add a dedicated outreach team instead of running campaigns in-house.
01
Recall that actually recalls.
Six-month, twelve-month, annual-wellness recall - run as a sustained cadence, not a quarterly one-off. Rebooking rates go up measurably.
02
Lapsed-patient reactivation.
Patients who haven't been in for 12, 18, 24 months - re-engaged with the right message for the right gap. Much cheaper than new-patient acquisition.
03
Multi-channel and empathetic.
SMS, email, and voice - the mix that matches your patient population. Human voice, not chatbot drip.
04
Measured against rebooking.
Outreach that doesn't fill the schedule isn't worth doing. Weekly reporting on rebook rate, campaign response, and unsubscribe rate.
How we show up
Six lanes of patient outreach.
Start with one lane; we expand as the engagement earns its keep.
02
Lapsed-patient reactivation.
12 / 18 / 24-month lapsed cohorts segmented. Re-engagement messaging tuned to the gap and the patient relationship.
03
Annual wellness outreach.
AWVs for Medicare patients captured with the right outreach cadence, in-network messaging, and scheduling flow.
04
Payer-contract campaigns.
Some payer contracts require specific outreach (gap-in-care, wellness visits, screenings). Campaigns run to contract spec with documentation.
05
Treatment-plan follow-up.
Patients with unfinished treatment plans (partially-started ortho, incomplete dental, gapped cardiology follow-up) nudged toward next steps.
06
Appointment no-show recovery.
No-shows followed up the same day. Rescheduled or flagged for clinician review per your policy.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Tools we work in
Works with your outreach stack.
We meet you in the tools you already use. Custom tool training built into onboarding.
TwilioKlaviyoMailchimpHubSpotSalesforce Health CloudSolutionreachWeaveDemandforceDoctibleRevenueWellPatient PrismUpdoxDoxy.me+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to get started?
Existing patients are your cheapest growth. We work the list.
Outreach is the single highest-ROI marketing investment for any established practice. Book a consultation and we'll scope a campaign team for your patient volume and recall frequency.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
Is this TCPA-compliant?
Yes. SMS and voice outreach run per TCPA rules (consent tracking, opt-out honoring, time-of-day restrictions). Compliance documented per patient interaction.
Which outreach tools do you use?
Your outreach tool - Twilio, Klaviyo, HubSpot, Solutionreach, Weave, Demandforce, Doctible, RevenueWell, or native EHR outreach. We configure campaigns in whatever you already use.
Can you run campaigns for Medicare AWV?
Yes. AWV capture campaigns with targeted messaging for Medicare patients, integration into your scheduling system, and reporting on AWV rate.
How do you measure success?
Weekly reporting on rebook rate, campaign response rate, unsubscribe rate, and revenue per outreach hour. Outreach that does not fill the schedule is not worth running.
How much does outreach coverage cost?
$8-10/hour for outbound campaign work. See full pricing →
Can you handle specialty-specific outreach?
Yes. Dental recall, ortho retention, primary-care wellness, cardiology follow-up, mental-health retention - each specialty has its own campaign playbook.
How quickly can campaigns go live?
About two weeks. Campaign design, list segmentation, and messaging done during onboarding. First campaign typically hits within three weeks.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale patient outreach?
Let's build the squad your practice needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA