01
New-client intake.
Caller identification, matter summary collection, conflict-check initiation, intake forms, and consult scheduling - all documented in your case management tool.
Legal & professional services
Intake, scheduling & overflow coverage for law firms.
Managed virtual receptionists and paralegal-adjacent support for solo attorneys, mid-size firms, and legal tech platforms. New-client intake, conflict checks, appointment scheduling, and after-hours coverage - with confidentiality built into every workflow.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for law firms
Every missed call is a missed client. We answer the call.
Four pressure points we hear on every legal discovery call.
01
New-client intake, captured.
Potential clients calling outside of office hours get a real human, not voicemail. Intake info collected, conflict check initiated, consult booked.
02
Confidentiality by default.
Trained on attorney-client privilege, confidentiality expectations, and when to say "let me connect you with the attorney." No overshare, no premature advice.
03
Scheduling that respects court calendar.
Consults booked around hearings, depositions, and client meetings. Your calendar stays clean, your billable hours stay billable.
04
Case-management software integration.
Intakes, notes, and follow-ups captured directly in Clio, MyCase, PracticePanther, or whatever your firm runs.
How we show up
Support lanes for legal.
Start with the lane that's blocking your team most today. Expand as the engagement earns its keep.
02
Appointment & consultation scheduling.
Consult calendars managed with court calendar in mind. Rescheduling, confirmations, reminders, and no-show handling.
03
After-hours & weekend coverage.
Every call answered, 24/7. Emergency triage for criminal defense, personal injury, family law, and immigration clients.
04
Client communication & updates.
Status updates to existing clients, document-request logistics, and general case inquiries - routed to the right paralegal or attorney.
05
Administrative overflow.
Document preparation coordination, client follow-up calls, court reminder calls, and administrative research tasks.
06
Legal tech platforms & legal ops.
Platform support for LegalZoom-style services, intake coordinators for legal tech, and back-office for legal ops teams.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
Everything we run for legal.
Six service categories. Mix and match. Scale into the rest as you grow.
01
Virtual Receptionists
24/7 call answering by agents trained on legal intake, confidentiality, and your firm's policies.
02
Call Center Outsourcing
Inbound and outbound call coverage for consults, client updates, and case-related follow-up.
03
Customer Service Outsourcing
Multi-channel (chat, email, voice) support for legal tech platforms and high-volume firms.
04
Virtual Assistants
Paralegal-adjacent admin, research, document preparation coordination, and back-office support.
05
Live Chat Outsourcing
24/7 managed live chat on your firm website - for new-client intake, consult scheduling, and Q&A.
06
Part-Time Receptionists
Just after-hours, just lunch coverage, just weekends - hourly coverage matched to your call volume.
Tool stack
Trained on your law firm stack.
Your agents work inside your existing tools. Custom tool training built into onboarding.
ClioMyCasePracticePantherSmokeballCARET LegalFilevineRocket MatterLawPayCaseTextLexis+Microsoft 365Google Workspace+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to never miss a call?
Capture every potential client. Keep your firm billable.
From solo practitioners to mid-size firms to legal tech platforms, HelpSquad runs the intake, scheduling, and overflow coverage that turns callers into clients. Book a consultation.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
Are your agents trained on attorney-client privilege?
Yes. Agents are trained on confidentiality, privilege, and the difference between intake questions and giving legal advice. They say 'let me connect you with the attorney' where appropriate.
Which case management tools do you work in?
Clio, MyCase, PracticePanther, Smokeball, CARET Legal, Filevine, Rocket Matter, and most modern legal CMS platforms. Custom tool training during onboarding.
Can you run conflict checks?
We can initiate conflict checks based on your firm's process - running the caller against your database or flagging to a paralegal. Final conflict determination stays with your firm.
What about solo practitioners?
Perfect fit. Most solos use our part-time receptionist coverage for evenings, weekends, and lunch hours - when their single-person operation cannot answer every call.
How much does legal support cost?
$11-12/hour for front-desk / receptionist work and $8-10/hour for back-office legal admin. See full pricing →
Can you handle high-emotion intakes (criminal defense, family law)?
Yes. Agents are trained in calm, empathetic handling of distressed callers, with clear escalation rules for emergencies. We map your intake triage and escalation tree during onboarding.
How quickly can you go live?
About two weeks for most firms. Solo practitioner onboarding often faster - the workflow is simpler.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Customer Service Outsourcing Guide
Onshore Outsourcing: The Ultimate Guide
the decision to opt for onshore outsourcing depends on various factors such as cost considerations, project requirements, sensitivity of data, and the importance of cultural alignment. Each business needs to evaluate these factors and determine whether onshore outsourcing aligns
Live chat
Best Practices For Live Chat Agents
Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.
Business Process Outsourcing
The Brand-Embedded Blueprint: Why White Label Onboarding is the Foundation of Your Success
White label onboarding is how you turn an outside team into a silent, effective extension of your own brand. It is the bridge between hiring a vendor and actually scaling your business without any of your customers noticing. This process is vital because it establishes the techni
Ready to scale legal operations?
Let's build the squad your legal operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA