Subscription renewals
Quick, friendly reminders with a direct link to renew. Agents handle replies live.
P2P SMS messaging
Reengage leads. Boost conversions.
HelpSquad's person-to-person messaging service reengages and converts dormant leads with personalised, one-on-one SMS sent directly to your existing contact lists. Backed by 24/7 live agents who handle every reply in real time.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and Call Centers
Why P2P messaging
Mass marketing - with a personality.
Four reasons P2P outperforms one-to-many SMS blasts, especially for reactivation and nurture campaigns.
01
One-to-one conversations at scale.
P2P texting sends thousands of personalised messages that resonate - not one-to-many blasts that land in spam folders.
02
Direct, human, tailored.
Connect with each customer like a private chat. Our 24/7 live agents handle responses in real time, turning a reminder into a conversation.
03
Fewer regulatory hurdles.
Peer-to-peer messaging sidesteps the endless approval cycles that come with mass marketing blasts. Easy opt-out keeps you compliant by design.
04
Pay for conversions, not sends.
Flexible pay-per-conversion pricing. Small fee for outbound sends, then you only pay when a conversion happens. Costs tied directly to outcomes.
Use cases
What campaigns we power every day.
Re-engage past leads
Personalised outreach to previous prospects with a tailored offer or reactivation message.
Product launches
Build real buzz with direct conversations that put customers in the know first.
Sales and promotions
Target specific segments with exclusive deals delivered as personal messages, not mass blasts.
Patient recall
Healthcare practices reactivate lapsed patients with compliant, human-led outreach (BAA in place).
Appointment confirmations
Two-way texting that lets patients or customers confirm, reschedule, or ask questions without picking up the phone.
How it works
Results-driven. Pay for what actually works.
Our pay-per-conversion model ties cost directly to outcome. Pay a small fee for outbound messages, then only pay for conversions. Flexible options for campaign size. Scalable from a small pilot to a large push.
1
We pull contact lists from your CRM.
2
Scripts and compliance flows set up with your team.
3
Outbound P2P messages go out with personalised tokens.
4
24/7 live agents handle every reply in real time.
5
Conversations logged; you only pay for conversions.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What is P2P messaging?
Person-to-person texting that sends thousands of tailored, one-on-one conversations that resonate with individual recipients - distinct from mass marketing blasts that lump everyone together and get flagged as spam. Ideal for real connections and campaigns that need engagement, not just impressions.
How is P2P different from mass SMS marketing?
Mass SMS is one-to-many and heavily regulated - subject to long approval cycles and high opt-out sensitivity. P2P sends each message individually, which keeps you out of those regulatory lanes and produces much higher engagement. Our live agents handle the live replies so conversations feel personal, not automated.
How does HelpSquad handle responses?
24/7 live agents handle every reply in real time. Every interaction is logged in our LiveHelpNow chat system so you have a record, agent feedback, and data to refine future campaigns.
What campaigns work well for P2P?
Subscription renewals, lead reactivation, product launches, promotional pushes, patient recall (healthcare), and appointment confirmations - anywhere you want a real conversation instead of a one-way blast.
How does pricing work?
Pay-per-conversion. You pay a small fee for outbound sends, then pay only when a conversion happens. Costs track directly with results - no paying for sends that went nowhere.
Is P2P messaging compliant?
Yes. Opt-out is built in, individual messages sidestep the strictest mass-marketing rules, and the service is HIPAA-capable for healthcare clients (BAA at the company level).
Can P2P integrate with my CRM?
Yes. We pull contact lists from your CRM (HubSpot, Salesforce, Zendesk, and others), run the campaign, and log results back. LiveHelpNow captures the conversation history for your team to review.
How do I get started?
Book a free consultation. We map the campaign, pull the contact list from your source of truth, set up scripts and compliance flows, and go live in about a week.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to talk?
Turn dormant lists into revenue.
A 30-minute call. We'll map the campaign, scope the send, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA