01
Inbound lead qualification.
New-buyer and new-tenant calls answered 24/7, qualified against your criteria, and routed to the right agent or coordinator.
Real estate & property management
Lead capture, showing coordination for agents and property managers.
Managed virtual teams for residential brokerages, commercial agents, property management companies, and short-term rental operators. 24/7 lead capture, showing coordination, tenant inquiry handling, and after-hours emergency dispatch.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for real estate
Lead speed wins listings. We answer first.
Four pressure points we hear on every real-estate discovery call.
01
Speed-to-lead matters more than quality-of-lead.
Studies show the first agent to respond often wins the listing. We answer the phone, qualify the lead, and book the showing - while your competitors are still in a meeting.
02
Showing coordination across agents.
Shared-listing coordination, double-booking prevention, and confirmations to both sides. Time back for your agents means more closings per month.
03
Tenant and owner communication at scale.
Rental inquiries, maintenance requests, lease renewals, and owner updates handled consistently across every property.
04
After-hours emergency dispatch.
Burst pipes at 2am, lockouts on holidays, HVAC failures on weekends - triaged and dispatched to your on-call vendor network.
How we show up
Support lanes for real estate.
Start with the lane that's blocking your team most today. Expand as the engagement earns its keep.
02
Showing & open house coordination.
Showings booked across multiple agents, coordinated with sellers/tenants, and confirmed day-of. Double-bookings prevented.
03
Tenant inquiries & maintenance requests.
Routine tenant questions, maintenance request intake, and escalation to property manager or vendor. Documented in your PM software.
04
Short-term rental guest services.
Check-in Q&A, during-stay issues, trip alterations, refunds, and discounts - across Airbnb, VRBO, Marriott Bonvoy, and direct bookings. (See Vello case study.)
05
Owner communication.
Monthly owner updates, occupancy reports, and maintenance summaries - automated where appropriate, humanized where it matters.
06
After-hours emergency dispatch.
Emergency triage protocols per property type. Dispatch to your plumber, electrician, HVAC, or locksmith vendor network within minutes.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
Everything we run for real estate.
Six service categories. Mix and match. Scale into the rest as you grow.
01
Virtual Receptionists
24/7 lead capture and call coverage for brokers, agents, and property management firms.
02
Customer Service Outsourcing
Multi-channel (call, email, SMS, chat) tenant and guest communication at scale.
03
Call Center Outsourcing
24/7 inbound and outbound coverage for lead qualification, emergency dispatch, and tenant services.
04
Virtual Assistants
Listing management, MLS data entry, paperwork coordination, transaction admin, and back-office.
05
Live Chat Outsourcing
24/7 chat on your brokerage or property-management website.
06
Part-Time Receptionists
Evening, weekend, and overflow coverage without hiring a full-time receptionist.
Tool stack
Trained on your real estate stack.
Your agents work inside your existing tools. Custom tool training built into onboarding.
AppFolioBuildiumYardiRealPagePropertywareGuesty (short-term)HostawayTurnoverBnBAirbnb / VRBO / Marriott BonvoyFollow Up BosskvCOREBoomTownZillow Premier Agent+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to capture every lead?
Answer first. Show faster. Close more deals.
From solo agents to multi-market brokerages to short-term rental operators, HelpSquad runs the lead-capture, coordination, and after-hours coverage that turns inbound into closings. Book a consultation.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
Can you handle multi-agent showing coordination?
Yes. Shared-listing coordination across multiple agents is one of our most-used workflows for brokerages. We work in your CRM and calendar system.
Which property management tools do you work in?
AppFolio, Buildium, Yardi, RealPage, Propertyware, and most modern PM platforms. For short-term rentals: Guesty, Hostaway, TurnoverBnB, plus direct Airbnb / VRBO / Marriott Bonvoy platforms.
Do you handle emergency dispatch?
Yes. We build emergency dispatch protocols during onboarding - emergency definitions, vendor contact tree, escalation rules, and documentation standards. Triage 24/7, dispatch inside minutes.
Can you run short-term rental guest services?
Yes - this is one of our specialty areas. Vello Property Management saw 25% more service hours and 33% labor savings in the first 3 months. See the case study →
How much does real-estate support cost?
$11-12/hour for lead-capture / receptionist work and $8-10/hour for back-office listing management and admin. See full pricing →
Do you handle owner communication?
Yes. Monthly owner updates, occupancy reports, maintenance summaries, and routine owner inquiries - with escalation rules for anything that needs a property manager in the loop.
How quickly can you go live?
Typically two weeks. Short-term rental operators often ramp faster (the workflow is well-documented). Multi-market brokerages with complex CRM setups may take longer.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale real estate operations?
Let's build the squad your real estate operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA